EFTA02290371.pdf

"To: Amex Centurian Trave From: Lesley Groff Sent: Thur 6/13/2019 4:30:ZtEm Subject: Re: Change flight for MI again"

"Natalia (Natasha) Molotkova Centurion Relationship Manager"

"Natalia (Natasha) Molotkova Centurion Relationship Manager"

"MI is asking to change her flight to Sunday June 16th... Aeroflot 2578"

"Hi Natasha.. is asking to change her flight to Sunday June 16th if it is available"

"is asking to change her flight to Sunday June 16th if it is available Moscow to London departing 9:50am arrive 12:05pm"

"American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express"

"It's $577 to change? I thought we purchased a fully refundable ticket for her? ... Please reply to this email and provide your authorization to procee"

"Total air reservation, including taxes and fees: $577.00. Ticket is refundable, changes are subject to difference in fare."

"MI is asking to change her flight to Sunday June 16th"