EFTA00974610.txt

"This position of Director of Residences should create and maintain the highest standard of service with your preferences incorporated for all of your "

"Per your request is an attached is the draft of the manual I have completed so far for 9E. ... your properties."

"A comprehensive manual ... exists for Zorro Ranch which I have reviewed in detail ... A proposed 2014 budget with capital improvements identified has "

"A comprehensive manual ... has been started by Anna for LSJ and I have discussed in person and followed up via email the standard areas that have to b"

"Mark, Great meeting you. When do you think you will have another turn on those dots?"

"please provide me a status of manuals to date, with copies to steve hanson"

"A comprehensive manual (in hard copy only currently for my review- have asked for in WORD to work with) has been started by Anna for LSJ"

"exists for Zorro Ranch which I have reviewed in detail, am updating with Karen and Brice, and will standardize."

"exists for Zorro Ranch which I have reviewed in detail, am updating with Karen and Brice, and will standardize."

"I used them as well in my consultative site visits to the properties of billionaires while CSO for Starkey International Institute"