EFTA00036164.pdf

"Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies"

"I reached out to Justin Houston but he is out of the office and I haven't heard back from anyone at the tech support number he left."

"I just tried logging into Administrator to unlock an account and I get a pop up that states Database Error... on the AMS as well as a BOPNet computer."

"Yep. Same exact issue here in Houston. It happened after we loaded the latest update."

"Electronics Technician FCI Otisville ... Department of Justice FBOP"

"Department of Justice FBOP. FDC - Houston ... FCI Otisville"

"Jeff McKenzie is also working on this problem with Qognify if anyone else is having a similar issue."